Effective Date: April 1, 2026
Welcome to Comfora Home Care ("Comfora," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of our website (www.comfora.ca) and all services provided by Comfora. By accessing our website or engaging our services, you ("you," "your," or "Client") acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use our website or services.
Comfora reserves the right to amend, modify, or update these Terms at any time at our sole discretion, without prior notice. Revised Terms become effective immediately upon posting on our website. Your continued use of our website or Services after any changes constitutes your acceptance of the updated Terms. It is your responsibility to review these Terms periodically. If a separate Service Agreement is executed between you and Comfora, the terms of that Service Agreement shall prevail in the event of any conflict with these Terms.
Our Services are available to individuals of all ages. If you are entering into these Terms or a Service Agreement on behalf of another individual (e.g., an aging parent or dependent), you represent and warrant that you have the legal authority to do so. Individuals under the age of eighteen (18) must have a parent or legal guardian consent to these Terms and any Service Agreement on their behalf.
Comfora provides non-medical and personal support home care services, including but not limited to companionship, personal care assistance, homemaking, meal preparation, medication reminders, transportation assistance, and respite care. The specific scope of Services will be set out in a Service Agreement tailored to the Client's needs.
Unless expressly stated in a Service Agreement, Comfora does not provide medical, diagnostic, or clinical services. Our Caregivers are not licensed physicians, nurses, or regulated health professionals unless specifically identified as such. Our Services are not a substitute for professional medical advice, diagnosis, or treatment. Clients should consult their health care providers for all medical concerns.
We endeavor to provide Services as agreed upon; however, availability is subject to Caregiver scheduling, geographic coverage, and operational capacity. Comfora reserves the right to modify, suspend, or discontinue any Service at any time, with reasonable notice where practicable.
Comfora assigns Caregivers at its sole discretion based on availability, qualifications, and client needs. While we make reasonable efforts to accommodate preferences, we do not guarantee the assignment of any specific Caregiver. Comfora may substitute Caregivers at any time without prior notice.
As a Client, you agree to:
Service fees are as set out in the applicable Service Agreement or as otherwise communicated by Comfora. Comfora reserves the right to adjust fees at any time upon thirty (30) days' written notice to the Client.
All invoices are due and payable within fifteen (15) days of the invoice date, unless otherwise agreed in writing. Accepted payment methods will be communicated at the time of service setup.
Overdue balances will accrue interest at a rate of 2% per month (24% per annum) or the maximum rate permitted by applicable Ontario law, whichever is lower. Comfora reserves the right to suspend or terminate Services immediately if any invoice remains unpaid for more than thirty (30) days. The Client is responsible for all costs of collection, including reasonable legal fees and disbursements, incurred by Comfora to recover outstanding amounts.
Cancellations or rescheduling of scheduled Services require a minimum of twenty-four (24) hours' notice. Cancellations with less than 24 hours' notice may be subject to a cancellation fee equal to the full cost of the scheduled visit. Comfora reserves the right to charge for the full shift in cases of same-day cancellation or no-show.
Our Services and website are provided on an "as is" and "as available" basis. To the fullest extent permitted by the laws of Ontario and Canada, Comfora expressly disclaims all warranties, representations, and conditions of any kind, whether express, implied, statutory, or otherwise, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
To the maximum extent permitted by applicable law, Comfora, its directors, officers, employees, agents, contractors, and affiliates shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of profits, revenue, data, goodwill, or other intangible losses, arising out of or related to:
In no event shall Comfora's total aggregate liability to you for all claims arising out of or related to these Terms, any Service Agreement, or the provision of Services exceed the lesser of: (a) the total fees paid by you to Comfora in the six (6) months immediately preceding the event giving rise to the claim; or (b) $5,000 CAD. This limitation applies regardless of the form of action, whether in contract, tort (including negligence), strict liability, or otherwise.
You acknowledge that home care services involve inherent risks, including but not limited to risks associated with the care recipient's health conditions, home environment, and the physical nature of personal care. By engaging our Services, you voluntarily assume these risks and agree that Comfora shall not be held liable for outcomes resulting from the natural progression of any medical condition, pre-existing health issues, or circumstances beyond our reasonable control.
You agree to indemnify, defend, and hold harmless Comfora, its directors, officers, employees, agents, contractors, and affiliates from and against any and all claims, demands, actions, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:
This indemnification obligation shall survive the termination of these Terms and any Service Agreement.
All content on our website, including but not limited to text, graphics, logos, trademarks, images, videos, software, and design elements, is the exclusive property of Comfora Home Care or its licensors and is protected by Canadian and international copyright, trademark, and intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to access and view the website content solely for your personal, non-commercial use. Any unauthorized reproduction, distribution, modification, public display, or commercial use of any content is strictly prohibited and may result in legal action.
You agree not to:
Comfora reserves the right to restrict or terminate your access to our website at any time, without notice, for any conduct that we, in our sole discretion, determine to be in violation of these Terms or harmful to our business, users, or the public.
You may terminate Services at any time by providing Comfora with a minimum of seven (7) days' written notice. All fees incurred up to and including the effective date of termination, including any applicable cancellation charges, remain due and payable.
Comfora reserves the right to suspend or terminate Services and/or your access to our website immediately, without prior notice and without liability, if:
Upon termination, all outstanding fees become immediately due and payable. Sections relating to limitation of liability, indemnification, intellectual property, governing law, dispute resolution, and any other provisions that by their nature should survive, shall survive termination of these Terms.
Comfora shall not be liable for any failure or delay in performing its obligations under these Terms or any Service Agreement to the extent that such failure or delay is caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, epidemics, government orders, labour disputes, power outages, internet disruptions, acts of terrorism, or civil unrest. In such events, Comfora's obligations shall be suspended for the duration of the force majeure event.
In the event of any dispute arising out of or relating to these Terms or our Services, the parties agree to first attempt to resolve the matter through good faith negotiation for a period of thirty (30) days from the date written notice of the dispute is provided.
If the dispute is not resolved through negotiation, either party may submit the matter to mediation administered by a mutually agreed-upon mediator in the Province of Ontario. The costs of mediation shall be shared equally between the parties.
If the dispute is not resolved through mediation, the parties agree to submit to the exclusive jurisdiction of the courts of the Province of Ontario, sitting in the Regional Municipality of Halton, and you irrevocably waive any objection to such venue or jurisdiction. Nothing in this section prevents Comfora from seeking injunctive or other equitable relief from any court of competent jurisdiction.
These Terms and any Service Agreement shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. You agree that any legal proceedings shall be brought exclusively in the courts located in Ontario.
Your use of our website and Services is also governed by our Privacy Policy, which describes how we collect, use, disclose, and protect your personal information. By using our website and Services, you consent to the practices described in our Privacy Policy.
Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Comfora. We are not responsible for the content, privacy practices, or availability of any third-party sites. Your interaction with any third-party website or service is at your own risk and subject to that third party's terms and policies.
The failure of Comfora to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver of any provision of these Terms shall be effective only if in writing and signed by an authorized representative of Comfora.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent of the parties.
These Terms, together with any applicable Service Agreement and our Privacy Policy, constitute the entire agreement between you and Comfora with respect to the subject matter hereof and supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written. No oral or written statement by any Comfora employee or representative shall create any additional obligation or modify these Terms unless agreed to in a signed writing by an authorized representative of Comfora.
You may not assign or transfer your rights or obligations under these Terms without the prior written consent of Comfora. Comfora may assign, transfer, or delegate its rights and obligations under these Terms at any time without restriction and without notice to you.
If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact us: