Effective Date: Aug 22, 2024
At Comfora Home Care, protecting your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal health information (PHI) and personal information (PI) in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Personal Health Information Protection Act (PHIPA) of Ontario.
By using our services or visiting our website at www.comfora.ca, you consent to the practices outlined in this Privacy Policy.
We collect the following types of information:
- Medical history, treatment plans, medications, and diagnoses.
- Health insurance details, care requirements, and emergency contact information
- Name, address, phone number, and email.
- Payment information (e.g., credit card or billing details).
- Website usage data, including cookies and IP addresses (see Section 7)
We collect and use your information for the following purposes:
- To provide personalized home healthcare services.
- To communicate effectively with you about your care plan.
- To comply with legal and regulatory obligations.
- To manage billing, payments, and insurance claims.
- To improve our services and website functionality.
We will not use your information for purposes other than those identified at the time of collection without your explicit consent
Your consent is required for the collection, use, or disclosure of personal health information unless otherwise permitted or required by law. By providing your information to us, you are deemed to consent to its use as outlined in this policy. You can withdraw your consent at any time by contacting us (see Section 9).
We may share your information only under the following circumstances:
- With authorized healthcare providers involved in your care.
- With insurance companies for claims processing.
- With government agencies or as required by law (e.g., public health or safety).
- With third-party service providers who assist in delivering our services (e.g., IT services), bound by strict confidentiality agreements.
We will never sell or rent your personal information
We employ robust security measures to protect your information, including:
- Encryption, secure servers, and firewalls.
- Role-based access controls to restrict access to your data. We retain your personal health information for as long as necessary to fulfill the purposes outlined in this policy and as required by law. Once retention is no longer required, we securely dispose of the information.
You have the right to:
- Access and request a copy of your personal information.
- Correct inaccuracies in your records.
- Withdraw consent for specific uses of your data.
- File a complaint if you believe your privacy rights have been violated. To exercise these rights, please contact us (see Section 9).
Our website uses cookies to enhance your browsing experience. These cookies collect:
- Session information (e.g., pages visited, time spent).
- Device and browser data. By using our website, you consent to the use of cookies. You can disable cookies in your browser settings, but some website features may not function properly.
We reserve the right to update this Privacy Policy to reflect changes in regulations or our practices. The updated policy will
be posted on our website with a revised "Effective Date." Please review it periodically.
If you have questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us:
